Warranty and Returns

WARRANTY:

Sleep&Glow products are made of high-quality materials and rigorous standards, so you get durable, long-lasting products. Still, we realize that sometimes things go wrong. To protect you against product defects, we provide:

  • a 3-year limited warranty for our pillows, starting from the date of purchase;
  • a 6-month limited warranty for our pillowcases and pillow-bra, starting from the date of purchase.

The warranty is valid only if care and usage instructions have been followed. The warranty covers physical defects and alternations infringing functional benefits of the pillow and pillowcases. This warranty does not cover damage or failure resulting from misuse, abuse or normal wear and tear. For example, this warranty does not cover discoloration, colour change (yellowing), stains, punctures, tears or abrasions. Additionally, surface imperfections or slight irregularities are a part of memory foam production and does not affect quality, functionality, and structural integrity of the product.

The pillow’s product life is 5 years. After this period, we recommend replacing the pillow.

RETURNS: 30 Night Sleep Trial and money back guarantee

In the unlikely event of you not adjusting to the benefits of the Sleep&Glow pillow and pillow-bra, you can return them within 30 days from the date of purchase and get a refund.

Terms & Conditions:

  • The refund applies only to a) the Sleep&Glow pillow dressed into a standard pillowcase and not to the extra pillowcases bought in addition to the pillow; b) the Sleep&Glow pillow bra;
  • Return shipping costs should be covered by the customer seeking the refund.
  • To become eligible for the refund you must return the Sleep&Glow pillow in its original packaging, with manufacturer labels, usage instructions, and the original packing slip.
  • The free trial program and money back guarantee does not cover international orders outside of the USA due to same item export-import limitations.

Instructions:

  • Please send an e-mail to [email protected] not later than 30 days after the date of purchase;
  • Please share the reason of why you want to file for the refund. We seek your feedback.
  • You will receive return shipping address and further instructions by e-mail within 3 business days after your inquiry.
  • Ship the pillow or pillow-bra back to one of the addresses (on the West or East coasts of the US) received in the e-mail.
  • The refund will be wired back to the original method of payment within 5 working days after we receive the return.

Given the personal nature, the returned pillows and pillow bras will be disposed and not resold. So, every time you buy a Sleep&Glow product, you buy a completely new never used before item.

Return policy renewal date: May 17th, 2019. All orders made before May 17th, 2019 are not eligible for returns if the pillows had been in use. Warranty&Returns policy 01/01/2019-05/16/2019