Confidentiality policy

PRIVACY POLICY

This Privacy Policy was last updated in August 2018

This Privacy Policy describes the information practices of Sleep&Glow. The purpose of this Privacy Policy is to inform you what information we collect from you, how we use and share such information, and the choices you have regarding our collection and use. This Privacy Policy applies to information we collect about you on our website and when you otherwise communicate with us.

YOUR CONSENT

BY ACCESSING OUR WEBSITE, PURCHASING OUR PRODUCTS, AND COMMUNICATING OR OTHERWISE INTERACTING WITH US, YOU ARE ACCEPTING AND CONSENTING TO THE INFORMATION PRACTICES DESCRIBED IN THIS PRIVACY POLICY. 

INFORMATION COVERED BY THIS PRIVACY POLICY

This Privacy Policy applies to information collected about you by Sleep&Glow.  As used herein, “Personal Information” means information that personally identifies you, such as your name, email address, phone number or credit card number, and “Non-Personal Information” means information that relates to you but does not directly identify you. “Information” is collectively used herein to refer to both Personal Information and Non-Personal Information.  This Privacy Policy does not apply to any third parties or any websites that might be linked to our Online Services or products.    

INFORMATION WE COLLECT

Sleep&Glow and our third party service providers collect Information about you from a variety of sources, including Personal Information you provide directly to us when you order, purchase, request information or otherwise communicate with us. We also collect Information about you from third parties including other online services and our business partners.  We may combine any of the Information collected about you for any of the purposes described in this Privacy Policy.

Personal Information.  Personal Information includes your name, address (both billing and shipping addresses), e-mail address, credit card information, and/or phone number. Each piece individually is a piece of Personal Information, and we collect varying amounts of Personal Information based on how you engage with us. For example, some of the places we collect Personal Information are when you order a product from us, request or subscribe to product information, promotions or other communications from us, contact or communicate with us, participate in surveys, enter contests or promotions, submit a product review, testimonial, comment, suggestion, or other content to us, access or use our pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Pinterest, and/or otherwise interact with us online or by phone and mail.  Based on how you interact with us and the information you share, we use the Personal Information we collected to process and communicate with you about your order, ship the products you ordered, process credit card payments, enhance your shopping experience, communicate with you about our products and events that may be of interest to you, and for other marketing and research purposes. To help protect against fraud and identity theft, we reserve the right to request proof of identification upon any purchase.

Information Collected Automatically.  Our website, email messages, and advertisements use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics (collectively, “Tracking Tools”) to automatically collect Information from you.  We, along with our third party service providers, use Tracking Tools for a variety of purposes, including enhancing your online experience and our product offerings.  We treat Information automatically collected as Non-Personal Information.  Please see below for more information regarding the Tracking Tools that we may use.

Cookies:  We and our third party service providers use cookies, which are small files that are stored on your computer and allow websites to remember information about you. We use cookies to monitor how our website is used, for marketing purposes, and to help personalize and improve our website. 

Log File Information:  Log file information is automatically reported by your browser or mobile device each time you access our website.  This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, Internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.

Web Beacons:  When you use our website, we and our third party service providers employ web beacons (also known as clear gifs or action tags) which are used to anonymously track your online usage patterns.  In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients.  This information facilitates more accurate reporting and improvement of our website.

Location Data:  When you access our website via a mobile device, we and our third party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time “location data,” which may include GPS coordinates.   

Online Analytics:   We use third party analytics tools, including Google Analytics, to help us measure traffic and usage trends for our website.  These tools collect Information sent by your browser or mobile device, including the pages you visit and other Information, which assists us in improving our website and offerings.  For more information regarding how Google collects, uses, and shares your information please visit this page.

Send to a Friend.  We may give you the opportunity to tell your friends about product information and promotions. If you take advantage of our Send to a Friend option, we ask you for your friend’s and your first names and e-mail addresses to send the information to them that you requested. 

HOW WE USE YOUR INFORATION

Sleep&Glow uses your Information, including Personal Information, for a variety of business purposes, including:

  • providing our products to you;

  • processing orders and payments;

  • product registration and warranty purposes;

  • communicating with you;

  • improving and customizing our products, promotions, communications, and advertisements;

  • responding to your inquiries, comments, or postings;

  • customer service and technical support, which may include responding to your requests, resolving issues, and/or troubleshooting problems;

  • for internal operations such as enhancing our product offerings, marketing efforts, and to conduct research and analysis;

  • developing new products and promotions;

  • for marketing purposes;

  • to prevent fraud or potentially illegal activities;

  • to enforce our Terms of Use; 

  • to comply with applicable laws, regulations, and legal process; and/or

  • to protect the security and integrity of our business, brands, customers, and third party business partners and service providers.

We may combine all the Information we collect or receive about you for any of the foregoing purposes.

HOW WE SHARE YOUR INFORMATION

Sleep&Glow shares and discloses your Personal Information under the following circumstances:

  • with third parties that provide a variety of services on our behalf, including the development, maintenance, and support of our website, order fulfilment, processing credit card payments, delivering packages, marketing research and analysis, communications, and customer service;

  • with third party business partners in connection with our website, product sales and fulfilment, and for marketing purposes;

  • to enforce our Terms of Use and any other applicable terms, conditions and other agreements;

  • to protect against fraud;

USER POSTS/PRODUCT REVIEWS/SHARE THIS

Any Information that you post (1) to our website, such as a product review, testimonial, or comment, (2) to social media platforms such as Facebook, or (3) using a “share this” feature will be seen, collected, and used by anyone who has access thereto, including, without limitation, your user/screen name. You are responsible for all actions resulting from any Information, including Personal Information, which you post via our website or social media platforms.  Please remember that any Information you share or otherwise post becomes public information, is not subject to this Privacy Policy, and Sleep&Glow is not responsible for the results of such postings.  Consistent with our web site terms of use, we may use any information you post to these public venues for Sleep&Glow’s commercial marketing purposes.

YOUR CHOICES

We provide you with the opportunity to update and/or delete certain Personal Information and to opt-out of having your Personal Information used or disclosed for certain purposes.  For example, you may 

  • correct or update your Personal Information; 

  • change your preferences for certain communications (e.g. product offers);

  • choose whether to receive promotions and offers from us; 

  • request that we do not share your Personal Information with third parties for their marketing purposes; and/or

  • request access to your Personal Information. 

You may exercise your choices by contacting us at:
E-mail: [email protected]

INFORATION SECURITY

We seek to keep your Personal Information secure and implement reasonable technical, administrative, and physical safeguards to help us protect such information from unauthorized access, use, and disclosure. We use industry-standard encryption technology to provide for the security of customer credit card information. However, no method of electronically transmitting or storing data is ever completely secure, and therefore, we cannot guarantee that your Personal Information will never be accessed, used, or disclosed in a

In the event that any Personal Information under our control is compromised as a result of a breach of security, Sleep&Glow will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other action in accordance with any applicable laws and regulations.

LINKS, THIRD PARTY WEBSITES, AND SOCIAL MEDIA PLATFORMS

Our Online Services and communications may contain links to other websites and social media platforms such as Facebook, Twitter, or Pinterest (“Linked Sites”).  We are not responsible for the privacy practices, policies, or content of any Linked Sites, even if you link to them from our Online Services or communications.  This Privacy Notice does not apply to any Linked Sites.  We have no control over the collection or use of information, including Personal Information, on any Linked Site.  We encourage you to read and understand the privacy practices of any Linked Sites that you visit.

USER FROM OUTSIDE THE UNITED STATES

Our website is provided from within the United States and is subject to the applicable state and federal laws of the United States. If you are located outside the United States, please be aware that your Information is being transferred to and stored in the United States.  Our website and the terms of this Privacy Policy may or may not comply with foreign law, so if you do not agree with this, please do not use our website.

CALIFORNIA RESIDENT`S PRIVACY RIGHTS

Residents of the State of California may request a list of all third parties to which we have disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes.  If you are a California resident and want such a list, please contact us via the Contact User information provided below. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code.  In the body of your request, please provide enough information for us to determine if this applies to you.  You need to attest to the fact that you are a California resident and provide a current California address for our response.  Please note that we will not accept requests via the telephone, and we are not responsible for notices that are not labelled or sent properly, or that do not have complete information

California’s Do Not Track Notice:  At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals.  Thus, like many other websites and online services, our website is currently unable to respond to Do Not Track Signals.  To find out more about "Do Not Track", you may wish to visit http://www.allaboutdnt.com.

CHILDREN`S PRIVACY

We do not knowingly solicit or collect Personal Information online from children under the age of 13 without parental or guardian consent.  Please contact us as provided below in the Contact Us section if you believe we may have collected such information without parental or guardian consent.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time effective upon posting the revised Privacy Policy, along with the date on which it was most recently updated, on our website.  Please check our Privacy Policy periodically to see if it has been updated.  If a change to this Privacy Policy materially affects the use or disclosure of your Personal Information, we will notify you by placing a more prominent notice on our home page. By continuing to use our website, order products, provide us information, or otherwise interact with us thereafter, you agree to accept such changes to this Privacy Policy.  Please contact us as described below if you would like information regarding any such changes.